Shipping policy

TATYANA MICHELLE THOMPSON
Thank you for shopping with TATYANA MICHELLE THOMPSON. We specialize in versatile daily bags, travel luggage, casual handbags and assorted bag accessories. We focus on standardized order workflows, rigorous pre-shipment quality checks and protective packaging standards to ensure all luggage products are accurately fulfilled, well-protected and delivered within a reasonable shipping cycle for every customer.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team carefully verifies order details and inspects each luggage item for stitching quality, fabric condition, zipper and wheel functionality and overall structural integrity before packaging. Every product is securely wrapped to prevent scratches and pressure damage during transit.
During major sales promotions, seasonal shopping peaks and holiday periods, a sharp increase in order volume may extend standard processing schedules. We will send timely email notifications to customers once significant processing delays occur, ensuring full transparency of order updates.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be automatically calculated based on package weight, size and delivery destination, and clearly displayed at checkout before you complete payment.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery times are estimated values and not guaranteed delivery deadlines. Actual delivery progress may fluctuate due to third-party carrier delays, customs clearance procedures, extreme weather events, regional logistical limitations and public holidays beyond our control.

3. Shipment Confirmation and Order Tracking

Once your luggage order is packed, inspected and officially dispatched from our warehouse, you will receive an automated shipment confirmation email that includes complete tracking information and carrier details for your parcel.
Tracking details typically become available within 24-48 hours after shipment. This short delay is caused by routine logistics system data synchronization, and real-time tracking status will be fully updated once synchronization is completed.

4. Incorrect Address Disclaimer

Customers are required to double-check and confirm the accuracy and completeness of their shipping address, postal code and recipient information during checkout to avoid delivery failure or parcel returns.
TATYANA MICHELLE THOMPSON shall not be liable for misdelivered or undeliverable packages resulting from incorrect or incomplete address information provided by customers. If a parcel is returned to our facility due to address errors, additional reshipping fees will be applied for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed lost or untraceable during transportation, please contact our customer support team within 7 days of the expected delivery date with your valid order number. We will launch an official investigation with the logistics carrier to resolve the loss issue promptly.
Damaged Items:
If your luggage products arrive with structural damage, broken accessories, deformed parts or damaged packaging upon receipt, please contact us within 48 hours of delivery. You are required to provide clear photos of both the damaged items and original packaging for verification. Our team will evaluate the case professionally and resolve the matter as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily use and travel purposes. Customers should use, clean and store items in accordance with the official care instructions attached to each product. Proper daily maintenance helps preserve the appearance and service life of luggage goods.
TATYANA MICHELLE THOMPSON is not responsible for product damage, deformation or functional faults caused by improper cleaning, overloading, rough handling, unauthorized modification or personal misuse of luggage products.

7. International Shipping and Customs Notice

For all international cross-border shipments, destination country customs authorities may impose import duties, taxes and other clearance fees according to local trade regulations. All related charges are the sole responsibility of the customer and are not included in the product price or standard shipping fees.

8. Contact Information

If you have any questions or concerns regarding this Shipping Policy, order processing or logistics issues, please feel free to contact us:
Company Name: TATYANA MICHELLE THOMPSON
Phone number: +1 603-310-6064
Email: support@tatyanathompson.shop
Physical address: 1155 W Elliot Rd, Chandler, AZ 85224, United States